Refund and Returns Policy
Green Capitalies Return & Refund Policy – Clear Terms. Fair Process.
We know that thoughtful decisions sometimes need to be re-evaluated. At Green Capitalies, our return and refund process is built on clarity, accountability, and environmental awareness.
We don’t want returns to be stressful—but we also don’t want them to be wasteful. That’s why we offer a clear and reasonable return window, backed by responsive support.
Return Eligibility
You may return a product within 30 days of delivery, provided the following conditions are met:
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The item is unused and in original condition
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All tags, cables, and accessories are included
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The item is returned in its original packaging
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The item is not marked as final sale or custom-made
Returns that do not meet these criteria may be refused or subject to partial refunds.
How to Start a Return
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Email [email protected] with your order number and reason for return.
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Await approval and instructions for shipping.
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Return the item using a trackable shipping method.
Please note: Unauthorized returns may not be processed.
Return Shipping Costs
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For defective, damaged, or incorrect items: We cover return shipping.
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For preference-based returns (e.g., not as expected, changed mind): Customer covers shipping.
We recommend choosing shipping with tracking to ensure successful delivery.
Refund Process
Once your return is received and inspected:
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You’ll receive an email confirming receipt
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A refund will be processed within 5–10 business days
Refunds are credited to the original payment method. Timing may vary based on your financial institution.
Exclusions
Certain items are non-returnable, including:
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Clearance or final sale items
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Custom lighting solutions
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Items damaged through misuse or modification
These exclusions help ensure we maintain inventory quality and uphold product integrity.
Partial Refunds May Apply If:
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Product is returned late
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Item shows signs of use or handling
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Original packaging or components are missing
We will contact you in such cases with a breakdown of deductions (if any).
What If My Item Arrives Damaged?
Please inspect your item upon delivery. If something is wrong:
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Document the damage with photos
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Contact us within 7 days of receipt
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We will offer a replacement or full refund based on your preference
Our Return Philosophy
Returns are not waste—they are feedback. Every return tells us how to improve our products, policies, or presentation. We take every return seriously and every customer respectfully.
📧 Need help? Contact our support team at [email protected]
Thank you for being a part of a cleaner, brighter future with Green Capitalies.