Shipping Policy
Green Capitalies Shipping Policy – Secure. Transparent. Sustainable.
Our goal is simple: to ensure your lighting products are delivered on time, in perfect condition, and with minimal environmental footprint. At Green Capitalies, every shipment reflects our operational values—efficiency, clarity, and eco-responsibility.
Order Processing Time
After you place your order, our fulfillment team initiates processing within 1–3 business days. During this time, we:
Verify product quality
Prepare eco-conscious packaging
Finalize logistics based on your selected shipping method
Please note: Processing does not include weekends or holidays.
Estimated Shipping Times
Shipping speed varies by destination and chosen service. In general:
Standard Shipping: 7–12 business days
Priority Shipping: 4–7 business days
Expedited Options: May be available in certain regions
Delivery times are estimates. External factors such as customs or carrier delays may affect final delivery.
Tracking Your Shipment
As soon as your order leaves our facility, you will receive a confirmation email containing:
Your order number
A tracking link with real-time updates
We recommend checking your tracking page periodically and contacting us if your parcel shows any irregular status.
Shipping Rates
Shipping fees are calculated based on:
Destination region
Weight and dimensions of the product
Chosen shipping speed
We occasionally offer free shipping events on eligible items or orders over a specific threshold.
Eco-Friendly Packaging
Our packaging is designed to protect your products without excess waste. We use:
Recycled cardboard cartons
Compostable padding
Minimal ink printing
Wherever possible, we avoid single-use plastics. Our goal is to deliver safety without sacrificing sustainability.
International Shipping
We are pleased to support international deliveries. Please be aware:
Import duties or VAT may apply, depending on the destination country
Delays caused by customs clearance are beyond our control
We do not include import fees at checkout, but we’re happy to guide you through any documentation needed.
Failed Deliveries / Lost Parcels
If a delivery fails due to an incorrect address or customer unavailability, the parcel may be returned to us. In such cases:
Reshipping can be arranged for an additional fee
Refunds (excluding original shipping) may be issued once the return is received
If your parcel is lost in transit, we will coordinate with the carrier to resolve the issue or initiate a replacement.
Shipping is Not Just Delivery—It’s Responsibility
From product to packaging to transportation, our shipping model is built with purpose. Whether your purchase is large or small, we treat every package as part of our promise to do better—for our customers and the climate.
For questions or shipping support, please reach us at:
📧 [email protected]